Refund policy

 RETURNS AND PROBLEMS WITH OPTICAL PRODUCTS

RETURNS

Sale products are final sale and not eligible for refund and exchange. 

We want you to be completely satisfied with your purchase. If you’re not, we’re happy to give you a refund.

Please follow the instructions on dragon alliance.ca to initiate a return or otherwise contact Dragon Customer Service at cs@dragonalliance.ca. They’ll provide a Return Number (RN) for you to send the merchandise back to Dragon within 30 days of the original shipping date.

A FEW THINGS TO NOTE:

We can’t refund you for Products damaged beyond normal wear and tear. You must return all Products in the resalable packaging they came in – glasses must be returned with the resalable frame case. The Product and packaging may not be tampered with including but not limited to markings, writing, or stickers on them.

All refunds will be credited to whatever payment method you chose at checkout. It usually takes about 7-10 business days from the time we process your return for you to receive the credit.